Product FAQ's

What is a Concentrated Liquid Supplement?

A concentrated liquid supplement, which is also known as a "liquid medical food," is a type of product that is specifically designed to provide additional nutrients to people who have difficulty consuming, digesting, absorbing, metabolising, or excreting certain types of food or nutrients. These supplements contain highly bioavailable and concentrated nutrients in a small amount of liquid enabling you to easily access the nutrition your body requires.

Why do the liquid supplements come with an oral syringe?

The included syringe in our liquid supplement packaging is an oral-only syringe that does not have a compatible tip for needles. It serves as a measuring device for ease of use and to prevent spills when pouring the liquid supplement into a cup. As an NDIS Registered Provider, we recognise the importance of accommodating customers with limitations. The spill-less syringe was designed to cater to these customers and can even be used directly with a feeding tube.

Are your products safe to use during pregnancy and breastfeeding?

It is recommended that you seek advice from your health professional before consuming any food if you are pregnant or breastfeeding.

Do your products contain any gluten or dairy?

Our dairy meal replacement variation contains dairy and is low in gluten.

Our vegan meal replacement variation contains no dairy and is also low in gluten.

Our Medical Foods are vegan and are low in gluten.

Where are your products made?

Are products are proudly Australian Made. We have a production facilities on the Gold Coast and in Sydney. We source our ingredients locally and from overseas. Our preference is to buy locally when we can.

Are your products suitable for all genders?

Yes, all of our products are suitable for all genders.

Can I take your products if I have a medical condition?

We recommend that you speak to your health practitioner before taking any product if you have a medical condition. 

Are your protein powders vegan and keto friendly?

We have 3 vegan protein powders in our range. As our protein powders are meal replacements, they utilise complex carbs from sweet potatoes for energy, therefore they are not keto friendly.

Are your products safe to use during pregnancy and breastfeeding?

It is recommended that you seek advice from your health professional before consuming any food if you are pregnant or breastfeeding. 

Shipping and returns FAQ's

What company do you use to ship the product?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When will my product be shipped and how long until I received it?

When you place an order, we aim to process and ship it on the same day if it is placed before 1pm AEST. Our preferred shipping partner is Auspost, and we will provide you with a tracking number via email once your order is dispatched. However, please note that the delivery speed of your package may depend on Auspost's business operations and is beyond our control.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How do I check my tracking?

You will have received your tracking number via email by the next business day after ordering. If you have not, email info@apoc.com.au with your order number, and our staff will send through your tracking. 

If I find my purchase is not right for me, can I return it and get a refund?

Yes you can, we have a 100% customer satisfaction guarantee at APOC.

Use coupon code WELCOME10 for 10% off your first order.


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