FAQ

Frequently asked questions

Liquid Medical Food Supplement FAQ's

Also called a ‘medical food’ for short, medical foods supplement the diet for people who are limited or impaired to take, digest, absorb, metabolise, excrete, or have certain conditions or illnesses that inhibit them to adequately intake certain food or nutrients in food.

All other Medical Foods on the market are for people with certain illnesses, diseases, or metabolic issues, etc. APOC has identified that individuals may be limited or impaired to intake certain foods (and the valuable phytocompound nutrients in those foods) based on non-health related issues. These non-health related issues are known as the social determinants of health. Social determinants of health include issues such as accessibility, disability, culture, age, sex, socioeconomic status, and location.

Our Medical Foods are designed to solve problems caused by the social determinants of health. This creates a different level of responsibility for stores providing our Medical Foods to the public. A different level of health assessment is required to provide someone with a supplement who has chronic kidney failure rather than to someone who doesn’t have access to spinach or quinoa. Our stores understand this and do not give health advice for the dietary support of illness and disease.

Our included ‘syringe’ is an oral-only syringe that does not have a compatible tip for needles. It is a measuring device for spill-less ease instead of pouring serves into a cup straight from the bottle. As we are an NDIS Registered Provider, we have to cater to those with limitations. The spill-less utensil ‘syringe’ was designed to accommodate those customers such as an NDIS participant we otherwise would discriminate against if we did not include the utensil. 

A cyclodextrin complex is a food delivery system technology. Cyclodextrin complexes improve nutrient digestion throughout the gut leading to enhanced nutrient absorption and greater metabolism.

 

Phytasorb® is our registered cyclodextrin complex. CAN-ABsorb® is our registered lipid delivery system, to improve nutrient digestion throughout the gut leading to enhanced nutrient absorption and greater metabolism.

APOC’s Medical Foods are designed explicitly for the public to supplement nutrition in those who don’t have access to adequate intake. As such, we do not have any public recommendations for exceeding the recommended serve. However, if your health or medical practitioner prescribes a higher than the maximum displayed recommended serve, you may follow the advice provided by your practitioner.

A proportion of our products contain ingredients that are organic, we try our best to use organic ingredients over non-organic when ever we can.

Yes, some of our products are vegan. Our range currently consists of 3 main categories (Medical Food, MEAL REPLACEMENT Vegan, and MEAL REPLACEMENT Dairy) all of the Medical Foods are vegan and you can guess which variation of the MEAL REPLACEMENT range is vegan by the title  :). 

Yes, our Medical Foods are completely Keto friendly. MEAL REPLACEMENT is not Keto friendly.

It is recommended that you seek advice from your health professional before consuming any food if you are pregnant or breastfeeding. 

Our dairy MEAL REPLACEMENT variation contains dairy and is low in gluten.

Our vegan MEAL REPLACEMENT variation contains NO dairy and is also low in gluten.

Our Medical Foods are vegan and are low in gluten.

We have a production facility on the Gold Coast in sunny Queensland, and a production facility in Western Sydney NSW. We source our ingredients locally as well from overseas suppliers. Our preference is to buy locally when we can.

Yes, all of our products are suitable for all genders.

We recommend that you speak to your health practitioner before taking any product if you have a medical condition. 

Meal Replacement FAQ's

Yes, some of our products are vegan. Our range currently consists of 3 main categories (Medical Food, MEAL REPLACEMENT Vegan, and MEAL REPLACEMENT Dairy) all of the Medical Foods are vegan and you can guess which variation of the MEAL REPLACEMENT range is vegan by the title  :). 

Yes, our Medical Foods are completely Keto friendly. MEAL REPLACEMENT is not Keto friendly as they utilise complex carbs from sweet potatoes for energy. 

It is recommended that you seek advice from your health professional before consuming any food if you are pregnant or breastfeeding. 

Our dairy MEAL REPLACEMENT variation contains dairy and is low in gluten.

Our vegan MEAL REPLACEMENT variation contains NO dairy and is also low in gluten.

Our Medical Foods are vegan and are low in gluten.

We have a production facility on the Gold Coast in sunny Queensland, and a production facility in Western Sydney NSW. We source our ingredients locally as well from overseas suppliers. Our preference is to buy locally when we can.

Yes, all of our products are suitable for all genders.

Yes they are, however, children under 4 have special formula requirements. APOC’s MEAL REPLACEMENT IS NOT SUITABLE FOR CHILDREN UNDER 4 YEARS OF AGE.

We recommend that you speak to your health practitioner before taking any product if you have a medical condition. 

Shipping FAQ's

If you order before 1pm AEST, your order will typically go out same day via Auspost. You will then receive a tracking number via email. Once your order is with Auspost, the speed of your parcels delivery may be subject to slower delivery time due to Covid. 

You will have received your tracking number via email by the next business day after ordering. If you have not, email [email protected] with your order number, and our staff will send through your tracking. 

Returns FAQ's

Yes you can, we have a 100% customer satisfaction guarantee at APOC.

You can find the return policy in the footer (at the bottom) of the website.

Shipping FAQ's

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Returns FAQ's

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